In my reference class this spring, we talked about the ethics of librarianship and our duties as reference librarians when creating our policies to think about how it impacts patrons. My professor said that we should think about who a policy harms as much as it helps, and it is something that has stuck with me: every policy hurts someone, intentionally or not.
Consider my old undergraduate library at the University of Missouri-St. Louis: alumni could check out books but could not use interlibrary loan or access consortia books. Non-UMSL affiliated could use our public computer terminals, but not our Wi-Fi, as it was tied into student and staff logins. Access for some people means less access for others, and there are varying levels of access for all patrons, on multiple levels.
However, when libraries start throwing up artificial accessibility barriers, that’s a problem. At Librarian.net, someone wrote in saying that a local U.S. library was asking for patron’s proof of citizenship before they could get a library card. The article writer gave them a lot of good resources, but it rankles that it should even be happening. They did say something worth repeating outside of the various links and organizations provided: Everyone should be allowed to use the public libraries and everyone should be welcome.